Sara Yousry Gerges Tawfik S.

Detail-oriented and highly organized Virtual Assistant with extensive experience in both medical administrative support and executive-level assistance. Proven success supporting physicians, CEOs, and cross-functional teams in HCA Florida Hospital, St. George Spinal Clinic, and Fresh Farm LLC (USA). Skilled in clinical documentation, patient coordination, claims management, and digital communication systems. Adept at working in fast-paced environments, maintaining confidentiality, and delivering precise, timely results. Core Competencies: Virtual & Executive Assistance Social Media Strategy & Quality Assurance Customer Services Medical Documentation (Meditech, Practice Fusion, and E-Forcse) EHR/EMR Management Claims Handling & Customer Service Calendar & Email Management Medication & Prescription Coordination Communication & Patient Follow-up HIPAA Compliance & Confidential Recordkeeping Administrative Workflow Optimization Professional Experience: HCA Florida St. Lucie Hospital - Virtual Medical Assistant: (Florida - United States) Created and maintained all ER and pain management consults and follow-up notes. Processed medication orders and updated patient plans daily in Meditech. Ensured accurate and timely clinical documentation in patient records. Supported physicians by coordinating care plans for emergency and pain management patients. Managed vital charts, lab updates, and EFORCSE history to ensure safe prescribing practices. St. George Spinal Clinic — Virtual Medical Assistant: (Florida - United States) Prepared detailed pain management, injection, and car accident notes using Practice Fusion. Coordinated monthly prescription refills and ensured documentation compliance. Managed weekly patient visit documentation and provider-patient communication. Organized patient records for efficient provider access and continuity of care. Fresh Farm LLC (USA) — Virtual Assistant & Customer Service / Claims Manager: (Virginia & Pennsylvania - United States) Provided comprehensive administrative support to the CEO, managing calendars, meetings, and subscriptions. Led customer service and claims processes across platforms, including Shopify, FedEx, eBay, Amazon, Turo, and Airbnb. Handled insurance-related documentation and ensured prompt case resolutions. Maintained organized internal communications and digital filing systems. Utilized Stripe for invoicing and payment tracking for storage space projects. E-Design — Social Media Community Manager | Strategy & Content Planning: (Saudi Arabia & Egypt) Developed and executed social media content strategies and engagement campaigns. Managed brand presence for projects including Dukan KSA, Al-Ammari Textiles, and Rastaka. Built content calendars and analytics reports to improve reach and visibility. E-Design — Quality Assurance Assistant: (Saudi Arabia & Egypt) Conducted usability and performance testing for digital applications and websites. Ensured product quality and consistency across multiple client projects. Key projects: Awfar, IOUD, Makeen, Metro Jeddah, Buy Thee Way, and others. ASM Group — Account Manager: (Egypt) Oversaw client projects (High School Shop and High School Entertainment) and ensured deliverables met deadlines. Coordinated with internal teams on design, content, and platform development (SWIMS). ASM Group — Office Manager: (Egypt) Developed the company’s administrative infrastructure, implementing HR, IT, and filing systems. Managed daily operations, staff support, and resource allocation. Availability: Remote | Full-time or Part-time | Flexible schedule across global time zones References: Available upon request.