Irfan Ahmed S.
SaaS Support | Solutions Architect | Team Building | Technical Suppor
ABOUT ME IT professional with passion for solving complex problems and leading support teams to success. * I have over 18 years of experience in IT support and team leadership, * With extensive experience in building and leading SaaS Support Teams. * Skilled in building & managing technical teams, resolving complex issues, and optimizing IT infrastructure. * I am Passionate about delivering exceptional customer service and driving operational efficiency. * Proven track record of successfully implementing solutions to enhance productivity and user satisfaction. AWARDS: VMware vExcellence Award VMware Individual Excellence Award A++ Award for extraordinary performance X 2 times
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $44k
Billed in all: $218,666$219k
$22k in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: #1 in 2 skills of 15
Rarest: top 0.15% in Technical Support, of 11,267. Ranked by MRR among everyone on Upwork with the skill.
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