Angelee Kryzl V.

I’m an E-commerce Customer Support Manager with 3 years of experience supporting online brands across customer service, Shopify operations, logistics coordination, chargebacks, and team workflows. I’ve handled high-volume customer support environments of up to 300+ tickets per day, while coordinating with fulfillment teams, managing escalations, improving support processes, and keeping customer issues moving toward resolution. Here’s where I can take ownership: Customer Support & CX 📌 Manage high-volume email and chat support 📌 Handle escalations, difficult customers, refunds, returns, and exchanges 📌 Manage disputes and chargebacks, including PayPal cases 📌 Maintain consistent brand voice and customer experience 📌 Identify recurring customer issues and recommend process improvements E-commerce Operations 📌 Shopify order management, cancellations, refunds, replacements, and account updates 📌 Coordinate with fulfillment centers and logistics teams 📌 Track shipments, lost/stuck parcels, RTS shipments, and delivery issues 📌 Handle inventory-related concerns and out-of-stock situations 📌 Coordinate with multiple teams to resolve complex orders Team & Process Management 📌 Create SOPs and training guides for new CS agents 📌 Build response templates, macros, tags, and organized ticket workflows 📌 Create systems for tracking recurring issues and customer requests 📌 Document processes in Notion, Google Sheets, and other collaboration tools 📌 Help organize workflows so teams can work faster and more consistently Tools I work with: Shopify • WooCommerce • WordPress • Gorgias • Re:amaze • Zendesk • PayPal • Stripe • YunFulfillment • ShipStation • 17TRACK • DHL • Notion • Google Workspace • Slack • Lark • Canva • ChatGPT I’m comfortable working independently, taking ownership of customer support operations, and coordinating with different teams when an issue requires more than a standard support response. If you’re looking for someone who can manage the day-to-day support operation—not just answer tickets—I’d be happy to help.