Maja Mae M.

Customer Support / Virtual Assistant / Sales I’m a dedicated Sales and Customer Support Specialist and Virtual Assistant with proven experience in handling client inquiries, resolving issues, and delivering excellent customer experiences. With a background in customer service, account management, and immigration support, I’ve developed strong communication and problem-solving skills across phone, email, and chat. I’m experienced in managing warm leads, providing timely follow-ups, and ensuring client satisfaction at every stage. In my previous roles, I coordinated with airlines and airports to resolve lost item cases, handled client concerns efficiently, and provided consistent updates to maintain trust. I also supported clients with complex processes, ensuring they received the best solutions tailored to their needs. I’m detail-oriented, reliable, and comfortable working independently while meeting deadlines and performance targets. Here’s what I can do for you: Email, chat, and phone support Data entry and CRM management Lead follow-ups and scheduling Inbox and calendar management Customer issue resolution I’m here to help you streamline your operations and keep your customers happy.