Ma Vicenta M.

Hi! I’m Ma. Vicenta Montalbo, a customer service and hospitality professional with over 10 years of experience working in casinos, resorts, cruise lines, and service industries. I specialize in client relations, administrative support, and delivering exceptional guest experiences in fast-paced, high-pressure environments. Having worked both locally and internationally, I bring a professional, reliable, and detail-oriented approach to every task. My goal is to help business owners, entrepreneurs, and teams save time, stay organized, and provide outstanding service to their clients. What I Can Help You With: Customer Service Support: Email/chat response, client handling, complaint resolution Administrative Assistance: Data entry, scheduling, reports, documentation Virtual Assistance: Calendar management, inbox management, research, task tracking Hospitality & Client Relations: Guest engagement, VIP handling, loyalty programs Content Support: Organizing files, basic social media assistance Experience Highlights: Casino Host (Carnival Cruise Line – Seafarer): Built strong guest relationships, promoted casino programs/events, and ensured top-quality service onboard. Casino Supervisor (Resorts World Manila): Supervised casino operations and staff, ensured compliance, and resolved guest concerns. Gym Attendant (Edsa Shangri-La Manila): Assisted guests with fitness services and maintained a safe, welcoming environment. Service Crew (Tokyo Tokyo & Hen Lin): Provided fast, friendly service and handled food assembly and cashier duties. Golf Attendant (Everest Golf Club & Resort): Assisted guests and maintained service excellence in a leisure setting. Skills: Customer Service & Guest Relations Virtual Assistance & Admin Support MS Office & Google Workspace Data Entry & Documentation Scheduling & Calendar Management Communication & Problem-Solving Education: Associate in Hotel and Restaurant Management – Lyceum of the Philippines, Batangas City Why Hire Me? ✔ Over a decade of experience in customer-facing roles ✔ Proven ability to handle international clients and VIPs ✔ Reliable, adaptable, and deadline-oriented ✔ Strong communication skills and professional work ethic