Johnrylle Kyle D.

🙋🏻‍♂️ Hi! You can call me Kyle. I am a dedicated Content Moderator and Trust & Safety Specialist with over 2 years of experience supporting major social media platforms, where I consistently upheld community standards and contributed to a safer online environment. Alongside content moderation, I have 2 years of customer support experience, handling live chat, email, and inbound/outbound calls. This role strengthened my ability to resolve concerns efficiently, communicate clearly, and provide empathetic, customer-focused solutions—even in high-pressure situations. Areas of Familiarity – Content Moderation & Trust and Safety: ✅ Scam and bot behaviors ✅ Hate speech, slurs, caricatures, tropes, and harmful memes ✅ Generational slang used in harassment, threats, and abuse ✅ Street names related to drugs and commercial sex ✅ Sensitive content: gore, self-harm, CSAM, violence, and death ✅ Terrorist organizations and individuals ✅ Adult content including kinks, fetishes, and sexual innuendos ✅ AI-generated and real revenge adult material ✅ Pop culture trends and political content Areas of Familiarity – Customer Support: ✅ Live chat, email, and phone support ✅ Account and billing inquiries ✅ Order processing, refunds, and escalations ✅ Troubleshooting and issue resolution ✅ Handling irate or distressed customers ✅ SLA compliance and QA standards ✅ Clear documentation and follow-ups ✅ Empathetic and professional communication Working with leading social media networks and customer-focused environments has enabled me to handle complex and sensitive issues with confidentiality, accuracy, and efficiency. I am committed to leveraging both my Trust & Safety and Customer Support expertise to deliver reliable, high-quality service. Please send an invitation—let’s work together!