Palvasha K.

I keep bookings, customers, and service teams coordinated so business owners don’t have to manage every last-minute change themselves. I bring around 3 years of experience with Imperial Ride London, where I progressed to Senior Controller. I managed customer inquiries, bookings, cancellations, quotes, payments, and driver coordination for a luxury chauffeur service. I also handled urgent schedule changes, international transfers, and customer issues from the initial inquiry through trip completion. I’ve supported cleaning businesses with customer communication, quotes, scheduling, and cleaner coordination using BookingKoala. My additional experience includes legal administrative support, lead generation, and CRM updates. I’m comfortable with phone, email, and WhatsApp communication, and I’ve worked with BookingKoala, Stripe, Google Workspace, Asana, Slack, and GoHighLevel. If you need someone who can take ownership of daily service operations and keep customers and teams informed, I can help.