Shieka K.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

As a seasoned Compliance Analyst 🕵️‍♀️ with 8 years of experience in Customer Service 🌟 I bring a unique blend of strong client-facing skills and deep technical expertise in Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes. Throughout my career, I have developed advanced analytical and problem-solving skills to help clients navigate the complex world of AML/CFT compliance while maintaining high-quality service across phone, chat, and email channels. 🌟 I am highly skilled in: Verifying customer identification and maintaining KYC/KYB records in compliance with global regulatory standards. Monitoring financial transactions to detect and escalate suspicious activities. Conducting sanctions screenings (OFAC, EU, PEP checks) and performing risk reviews with an emphasis on timeliness and accuracy. With my solid background in customer service, I bring an empathetic and solution-focused approach to each task. Whether working under pressure or handling time-sensitive situations, I excel at ensuring customer satisfaction and meeting compliance requirements efficiently. ✅ Key Skills: 1. Customer Due Diligence (CDD) 2. Enhanced Due Diligence (EDD) 3. AML/CFT Compliance Standards 4. KYC/KYB Record Maintenance 5. Transaction Monitoring & Risk Assessment 6. Investigative Reporting 7. Sanctions & Watchlist Screenings (OFAC, EU, PEP) 8. Risk Escalations & Reviews 9. Cross-functional Collaboration (Customer Success, Risk Operations) 10. Customer Service (Phone, Chat, Email) 11. Time Management & Multitasking 12. MS Office (Word, Excel, Outlook) I thrive in dynamic environments, ensuring high standards of compliance while also maintaining exceptional customer interactions. My communication and interpersonal skills allow me to connect with clients, resolve issues, and handle inquiries efficiently, creating an optimal balance of service and compliance. ✅ Skills: 1. Customer Due Diligence (CDD) 2. Enhanced Due Diligence (EDD) 3. KYC/KYB Compliance 4. Financial Transaction Monitoring 5. Fraud Detection & Prevention 6. Risk Assessment & Mitigation 7. Sanctions & Watchlist Screening (OFAC, EU, PEP) 8. AML/CFT Regulatory Compliance 9. Investigative Reporting 10. Customer Service (Phone, Chat, Email) 11. Cross-functional Team Collaboration 12. MS Office (Word, Excel, Outlook, ) 13. Customer Relationship Management (CRM) Tools and Salesforce ✅ Experience: With 8 years of experience in customer service, I have honed my ability to handle complex inquiries and resolve issues quickly and professionally. My experience spans phone, chat, and email support, where I interacted with clients to provide solutions, offer guidance, and ensure satisfaction—skills I continue to leverage in compliance and risk management tasks. In addition to my service-oriented experience, I’ve worked extensively in Compliance Operations, conducting KYC/KYB reviews, monitoring transactions for suspicious activities, and adhering to global regulatory standards. My ability to manage multiple priorities and navigate high-pressure situations allows me to deliver results that meet both client expectations and compliance requirements. 🛠 Tools Used: Customer & Communication: Slack, Google Suite, Microsoft Office, Zoom, Skype, MS Teams, CRM, Salesforce Fraud/AML/KYC: Lexis Nexis, Sift, Ekata, ABA Checker Creative & Research: Canva (basic), Lexis Nexis, web digging like a pro I’m here to make your life easier, your customers happier, and your operations smoother. Whether you need someone to help with back-end tasks, handle sensitive compliance work, or support your team like an internal rockstar, I’m ready. Let’s chat about how I can help bring your goals to life. 🌟 My rate is flexible — let’s find the right fit based on your business needs.