Daniyal S.

🚚💬 If your business depends on moving goods, dispatching crews, managing bookings, and responding to customers — I make all of it run smoothly from one control center. I specialize in operations management, logistics coordination, and email & chat customer support for businesses that need speed, accuracy, and accountability across both service delivery and customer communication. Whether you run a freight company, delivery service, e-commerce brand, or an on-call home service business (TV mounting, installations, field services), I handle the full operational flow — from booking and dispatch to customer updates and issue resolution. 📦🚛 Logistics, Dispatch & Supply Chain Operations I operate as your real-time logistics command desk, ensuring every job, load, and delivery is tracked and completed. Services include: - Load dispatching & driver assignment - Freight booking, routing & shipment tracking - Order fulfillment & delivery coordination - Job, inventory & status reporting - Carrier, vendor & customer communication - Claims, delays, reschedules & issue handling - CRM & spreadsheet-based operations tracking 🛠️🏠 On-Call Home Service & Field Dispatch - Customer booking & appointment scheduling - Technician dispatch & route planning - Job confirmations & real-time updates - Payment & service completion tracking -Reschedules, complaints & follow-ups - 📺 TV mounting - 🔌 Appliance installation - 🏠 Smart home setup - 🪑 Furniture assembly 🔧 Repair & maintenance services - 📩💬 Email & Live Chat Customer Support I also manage your front-line communication, ensuring customers are supported while operations continue smoothly. Support services include: - Email & live chat handling - Ticket & help desk management - Order, delivery & booking inquiries - Refunds, replacements & billing support - Complaint resolution & retention - Follow-ups & escalations - Your customers stay informed, calm, and confident in your business. ⭐ Why Clients Hire Me ✔ Jobs get dispatched correctly ✔ Drivers & technicians know where to go ✔ Customers get fast, clear responses ✔ Issues are resolved before they become problems ✔ Your business runs without chaos You get one professional who controls operations and customer experience at the same time. 🧩 Tools & Systems - CRM & booking platforms - Dispatch boards & shared calendars - Google Sheets / Excel trackers - Help desks (Zendesk, Gorgias, Freshdesk, etc.) - Email inboxes & live chat systems 🎯 Who I Work With - Freight & trucking companies - Delivery & courier services - E-commerce & fulfillment businesses - Home service companies (TV mounting, installs, repairs. Any company that relies on dispatch, scheduling, and customer communication Keywords Customer Service Specialist, Technical Support Agent, Help Desk Support, Email Support, Chat Support, Ticket Management, Zendesk Expert, Gorgias Support, HubSpot CRM, Customer Success Manager, E-commerce Support, SaaS Support, Remote Customer Support, Virtual Assistant Customer Service, Upwork Customer Support