Mohaima O.

Hi! I appreciate you looking at my profile. I am Mohaima Omar, i’m highly motivated and hardworking individuals with experience in various customer-facing roles, including customer service, data entry analysis, technical support, sales, dispatching, and authorization. In customer service, I resolve issues and answer questions using various tools to make informed decisions. As a data entry analyst, I research and analyze customer information. As a technical support specialist, I assist customers with their devices, providing technical guidance and solutions. In my role as a sales agent, I make outbound calls to inform potential customers about our warranty services, highlighting the benefits and answering any queries. As a dispatcher, when technicians are unavailable, I find nearby companies to fulfill work orders, sending them customer information and requesting their assistance. Lastly, as an authorizer, I verify if the services submitted by technicians are covered under the customer's plan or if they will incur out-of-pocket expenses. I'm a flexible and quick learner, able to adapt easily to new situations and challenges. I am eager to apply my skills and experience to contribute to your organization and help provide exceptional service to your customers. I will make sure to work diligently by providing a high quality and effective service while maintaining a good and trustworthy relationship with the clients or the team.