Roberto III C.

Experienced trainer with a strong background in onboarding and coaching new and existing call center employees. I excel at organizing training sessions, materials, and equipment. I'm detail-oriented, proactive, and a team player with excellent multitasking and time management skills. I have expertise in training, quality assurance, customer experience, sales, and technical support. EXPERTISE * Customer Service Excellence * Technical Troubleshooting * Sales and Upselling * Conflict Resolution * Communication and Interpersonal Skills * Problem-Solving * Billing and Account Management * Product Knowledge with Telecommunication, Financial, Corporate Restructuring