Jean D.

When a system goes down, when a user is stuck, or when an infrastructure needs to be configured properly — that's where I come in. I'm Jean Dibala, a bilingual IT engineer (French native, English C1 certified — Pearson 84/90), With over 1,090 hours delivered on Upwork and a 5-star rating, I support businesses and technical teams with helpdesk support, Microsoft infrastructure administration, network management, and cloud environments. What makes me different from most IT profiles at this level is simple: I operate fluently in both French and English. Your francophone users get a native-speaking engineer. Your English-speaking stakeholders get clear, professional communication. No friction. No intermediary. Here is what I do concretely: Technical Support L1 & L2 — I handle incidents, tickets, hardware and software troubleshooting, and end-user assistance in both French and English. Fast response, structured resolution, clear documentation at every step. Microsoft Infrastructure — Windows Server, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365. I configure, troubleshoot, document, and maintain hybrid on-premise and cloud environments. Certified TestOut Hybrid Server Pro. Network & Security — TCP/IP, DNS, DHCP, connectivity diagnostics, network administration. Certified Cisco Network Technician Career Path, Cisco Network Support & Security, and Google Cybersecurity Professional Certificate. Virtualization & Deployment — Proxmox, VMware ESXi, VirtualBox, Hyper-V. Server deployment, virtual environment configuration, and infrastructure maintenance in real-world lab and production settings. Scripting & Automation — Python scripting for task automation and operational efficiency. PowerShell for Windows Server administration and system management. Why clients work with me: I work autonomously, I document everything, I communicate proactively, and I resolve problems before they escalate. I don't wait to be told what to do next — I anticipate, organize, and deliver. My background combines formal academic training at Ensign College / BYU-Pathway (Bachelor's in Information Technology: Cloud Computing, Network Configuration, Linux, Penetration Testing all completed) with hands-on real-world experience in helpdesk environments, server infrastructure, structured cabling, and end-user support. Certifications: — TestOut Hybrid Server Pro (Windows Server, Active Directory, Azure AD, Virtualization) — TestOut Client Pro (Windows 11, Identity Management, Group Policy, System Recovery) — Cisco Network Technician Career Path — Cisco Network Support & Security — Google Cybersecurity Professional Certificate — Technical Support Engineer, from Ensign College / BYU-Pathway — Versant Professional English C1 — Pearson 84/90 Available immediately — 30+ hours per week. If you are looking for a bilingual IT engineer who brings both technical depth and communication clarity to your team, let's talk.