Noor Adli N.

Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Offers a proficiency in PC hardware and network client applications. Demonstrates proficient and expert knowledge of current server, desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities. Skilled in communicating highly technical information to both technical and non-technical personnel. Select areas of qualification include: Tier 1 , II and III Help Desk & Hardware Support * Peer-to-Peer User Groups * Escalation Resolution * Networking * Switch configuration * IT Cyber security * Server Maintenance * Purchase Recommendations * Internal/ External Customer Service * Virus Removal * System Upgrades * Service Delivery Management * Problem Solving Developed all around skills within normal office application (word, excel, etc.)