Ezenwafor A.

I help U.S. healthcare and mental health practices keep their administrative operations organized, patients supported, and revenue-cycle workflows moving. From insurance eligibility and benefits verification to prior authorization, patient intake, appointment scheduling, referral coordination, claims follow-up, EHR documentation, and patient communication, I take ownership of the details that can easily become bottlenecks for busy providers. I bring a combination of healthcare administration, medical virtual assistance, patient communication, sales, and operations experience. This means I don't simply complete assigned tasks - I understand how individual administrative tasks fit into the larger patient and practice workflow. 🔹 MEDICAL VIRTUAL ASSISTANT EXPERIENCE 🔹Insurance & Billing Support Insurance eligibility verification (Availity and payer portals) Benefits, copay, deductible, and coverage checks Claims tracking and billing documentation Billing follow-ups and basic denial prevention support DME and outpatient billing assistance 🔹EMR / EHR Management Patient chart updates and data entry Medical scribing during telehealth visits Documentation review and corrections 🔹Systems and Tools Brightree Optimantra SimplePractice AthenaHealth Charm Availity Insurance/Payer Portal Google workspace Microsoft office 🔹Patient Support Appointment scheduling and confirmations Follow-ups, reminders, and intake coordination Inbox and phone support with clear communication 🔹ADMINISTRATIVE SUPPORT CRM management: HubSpot, GoHighLevel (GHL) Task tracking and reporting Document preparation and data organization Workflow coordination for medical teams 🔹 WHY CLIENTS WORK WITH ME Careful with patient data and HIPAA requirements Familiar with U.S. healthcare workflows Clear spoken and written English Detail-focused with documentation and billing tasks Reliable availability during PST and EST hours Organized, proactive, detail-oriented, and dependable Able to manage multiple priorities without losing track of details 🔹 WHO I SUPPORT Telehealth companies Private medical practices Medical billing companies DME suppliers Healthcare staffing agencies 🔹 DME & HEALTHCARE OPERATIONS I also have hands-on experience supporting Durable Medical Equipment (DME) workflows, including patient/order intake, documentation, insurance-related processes, order follow-up, provider communication, tracking, and coordination. Whether you need a Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Administrative Assistant, Insurance Verification Specialist, Prior Authorization VA, Medical Billing Assistant, Patient Coordinator, Referral Coordinator, or DME Virtual Assistant, I can step into your workflow and help keep things moving. If you are looking for someone who can take ownership of the administrative details while you focus on patient care, send me an invitation. I’d be happy to discuss your workflow and how I can support your practice.