Kristine L.

I’m an E-commerce Operations Specialist with 8+ years of customer service experience and 4+ years supporting e-commerce businesses. I help online businesses with order processing, fulfillment, returns and RMA documentation, backend operations, and day-to-day administrative support. My experience includes: - E-commerce order processing and fulfillment coordination - Shopify, eBay, Amazon, and Newegg support - Returns, refunds, replacements, and RMA documentation - Backend order and product management - Vendor and supplier coordination - Order tracking and issue follow-up - Data entry and Google Sheets/Excel management - Customer support via email, chat, and phone - Purchase order and invoice support - Administrative and back-office operations Platforms and tools: Shopify, eBay, Amazon Seller Central, Newegg, OrderDesk, Gladly, Help Scout, Zoho, Recharge, Sticky IO, QuickBooks, Excel, Google Sheets, and other e-commerce/order management systems. I’m detail-oriented, organized, and comfortable with process-driven work where accuracy, consistency, and proper follow-up are important. I can work independently, follow SOPs, manage repetitive tasks efficiently, and coordinate with different teams to make sure issues are properly handled. If you need reliable support for your e-commerce operations, order processing, returns, or backend tasks, I’d be happy to help.