Waliya K.

I build n8n, Make, and Zapier workflows that connect your CRM, documents, and day-to-day operations. I also build AI voice and messaging workflows for customer intake, booking, and follow-up. I'm a Top Rated automation specialist with experience across sales, service businesses, e-commerce, and operations. I turn a defined business process into a connected workflow, whether that means building an integration from scratch or fixing one that keeps failing. PROJECTS THAT SHOW HOW I WORK • Hospitality CRM and operations: A custom platform connecting lead intake, proposals, bookings, staffing, menu approvals, and vendor coordination for a US chef and events business. • Logistics operations: Connected workflows for customer onboarding, shipment reconciliation, balances, and billing, including ShipStation, Monday, PandaDoc, and Stripe. • MSP sales automation: An enrichment-to-booking workflow connecting Apollo, Clay, Airtable, n8n, Retell AI, Calendly, and HubSpot for prospect qualification and sales follow-up. • Customer lifecycle email automation: Consolidated 20+ marketplace events into six Zoho Flow automations using Zoho CRM, webhooks, and REST APIs, with opt-out, hard-bounce, and test-account suppression. WHAT I CAN HELP YOU BUILD Workflow automation Multi-step workflows in n8n, Make, and Zapier, including conditional routing, data transformation, scheduled tasks, and troubleshooting. CRM and API integrations Lead capture, CRM updates, customer onboarding, document handoffs, invoicing, and data synchronization through APIs and webhooks. AI-assisted operations Text and voice information extraction, content drafting with approval steps, conversational intake, and appointment workflows connected to your business tools. TOOLS I WORK WITH n8n, Make, Zapier, Google Apps Script, Airtable, Google Workspace, HubSpot, Zoho CRM, Zoho Flow, Monday, HighLevel, Trello, ClickUp, NocoDB, QuickBooks Online, Stripe, PandaDoc, DocuSeal, OpenAI, Vapi, Retell AI, and Bland AI. HOW I APPROACH YOUR PROJECT I start with your current process, the tools involved, and the result you need. We agree on the scope and acceptance criteria before implementation. I then build and test the workflow, explain the setup, and document the handover. If you already have an automation, I can review the failing steps and recommend whether to repair, simplify, or rebuild them. Send me a message on Upwork with the process you want to automate, your current tools, and where the work gets stuck.