Monica Lucia M.

Operations & Executive Support Partner | Building Structure, Systems & Momentum With 9+ years of professional experience and a strong background supporting founders, executives, and fast-growing teams, I specialize in virtual assistance, operations management, hiring and HR managment, and project coordination. I help businesses bring order to chaos, create scalable processes, and stay focused on what actually moves the needle. I’m highly organized, proactive, and people-focused, someone who doesn’t just execute tasks, but builds systems, improves workflows, and supports leadership with clarity and care. Expertise -Virtual Assistant & Executive Assistant support for founders and leadership teams -Operations management, internal organization, and process creation -Project management and cross-team coordination -CRM setup, optimization, and daily management (Monday certified) -SOP creation, job descriptions (JDs), and company structure design -Client-facing onboarding and internal team coordination -Social media performance tracking and content organization support Key Skills -Operations & Process Optimization -Executive & Virtual Assistant Support -Project & Task Management -CRM & Workflow Organization -Documentation, SOPs & Internal Systems -Client Communication & Onboarding -Team Coordination & Cross-Functional Support -High Attention to Detail & Confidentiality Tools & Platforms *Project & Work Management: Monday, ClickUp, Asana, Trello *CRM: Monday CRM (Expert, Management, Official & Basic Certifications), HubSpot *Communication: Slack, Zoom, Google Workspace, Email *HR & Operations Systems: BrainyHR, Manatal, Insightly Areas of Specialization -Creating structure for growing businesses -Building repeatable workflows and SOPs -Supporting executives as a trusted right hand -Managing multiple projects with clarity and accountability -Improving team organization and internal communication -Supporting hiring, onboarding, and people operations when needed What Sets Me Apart I treat every business I support with ownership and care. For me, this isn’t “just another contract” it’s about helping teams grow sustainably, creating systems that last, and making leaders’ lives easier. If you’re looking for a Virtual Assistant / Operations & Project Manager who is reliable, proactive, and invested in your success, I’d love to work with you. Let’s build something solid together.