Jeffrey M.

With over 20 years of experience in IT and service delivery management, I have successfully led teams across a wide range of disciplines, including project services, managed services, business process improvement, and quality assurance. Throughout my career, I have consistently demonstrated my ability to drive operational excellence, customer satisfaction, and process optimization. I have initially started as a Tech Support and have experienced going through the rung of Quality Assurance, Leadership position, Individual Contributor and Management. I believe this gives me a broader view of the business and enables me to glimpse at both employee and business perspective. My most current involvement sees me on a delivery position - with focus on maintaining service contracts, enhancing engagement with partners and growing members.