Janedel De Leon B.

Dedicated Customer or Technical Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven with strong time management and prioritization abilities. Using Cases Connect to solve tickets via email. Improving client’s satisfaction to use the product and assisting them through their Business profiles. Resolving issues of Tier 1/2 using appropriate tools in a timely manner.