Jasmine A.

✨ Medical Spa Operations Expert | Secret Shopper & Customer Experience Consultant ✨ Hi, I’m Jasmine — a seasoned Medical Spa Director with over 12 years of experience leading and scaling a high-performing, multi-location aesthetic practice. I specialize in operational efficiency, team development, marketing strategy, and client experience. If you're a medspa owner, provider, or entrepreneur looking to streamline systems, strengthen your staff, or optimize patient engagement — I’m here to help. What I Offer: ✅ SOP & Workflow Development ✅ Med Spa Start-Up & Expansion Strategy ✅ Hiring, HR, Payroll & Compliance Support ✅ Injector & Aesthetician Onboarding Processes ✅ Strategic Vendor Negotiation & Inventory Control ✅ Service Menu Design & Profit Optimization ✅ Campaigns for Injectables, Weight Loss & Laser Services ✅ Staff Education, Training Schedules & Performance Tracking ✅ Branded Marketing Collateral + Promotion Calendars ✅ Email, SMS, and Social Media Marketing for Medspas Customer Experience Expertise: I love evaluating patient journeys through secret shopping-style phone calls and lead management reviews. I provide clear, actionable feedback on: 🔹 Customer service performance 🔹 Lead response time and follow-up 🔹 Front desk knowledge and professionalism 🔹 Consistency in tone, training, and brand messaging Special Projects: 🔸 Built & branded a GLP-1 weight loss program ("LUXuriously Lean Rx") 🔸 Created treatment protocols for PRP, injectables, and hair restoration 🔸 Developed scholarships and sponsorship strategies for community engagement 🔸 Implemented state compliance plans for laser and medical aesthetics Why Work With Me? I'm not just a consultant — I’ve worked every side of the business. From front desk scripting to vendor contracts and clinical staff training, I bring hands-on experience and strategic vision. Whether you’re launching a new location, improving lead conversion, or auditing staff communication, I’ll bring clarity, structure, and growth-focused solutions to your operations.