Rosemary A.

Paralegal | Legal Assistant | Employment Law | Personal Injury Intake Specialist | Virtual Assistant | Client Intake & Customer Success Hi, I’m Rosemary, a bilingual (English/Spanish) Personal Injury Intake Specialist with over 9 years of experience supporting clients, managing sensitive information, and helping businesses convert inquiries into qualified leads. I specialize in first-point-of-contact intake, ensuring potential clients feel heard, supported, and confident in moving forward with your firm. What I Bring to Your Firm: • Personal injury intake and client screening • Handling inbound calls, chats, emails, and online forms • Gathering accident details and qualifying cases • Scheduling consultations and follow-ups • Accurate data entry and CRM case management • HIPAA-conscious handling of sensitive information • Strong empathy, professionalism, and rapport-building Experience I’ve assisted businesses and clients across multiple industries, including customer service, tech support, retail, and online services. My background has sharpened my ability to manage high-volume inquiries, stay organized under pressure, and deliver consistent, compassionate support skills that translate perfectly into personal injury intake roles. I understand how critical the intake process is for law firms, and I focus on clear communication, attention to detail, and timely follow-ups to help maximize case conversions. I am fluent in English and Spanish, with excellent written and verbal communication skills. I’m responsive, adaptable, and quick to learn your firm’s processes, software, and intake standards. If you’re looking for a reliable intake specialist who treats every potential client with care and professionalism, I’d love to support your team.