Gerlie G.

I have 12 years of extensive experience in the BPO industry with a focus on Customer Service. Key Skills: • Customer Service Excellence • Social Media Support • Live Chat Support & Communication • Email Ticketing • Multitasking & Time Management • Travel & Hospitality Knowledge Customer Service Representative / Reservation Specialist Hilton Hotels | [2014] – [2019] Delivered exceptional service to hotel guests, handling inquiries, and making their reservations with professionalism and empathy. Managed high-volume customer interactions in a fast-paced environment, consistently meeting or exceeding service level agreements. Social Media Support Specialist [Uber] | [2020] – [2021] Assisted social media users in resolving concerns raised via social platforms, maintaining a positive brand image. Responded to customer inquiries, feedback, and complaints in a timely manner, showcasing strong communication skills. Customer Service Chat Support Uber Eats | [2021] – [2024] Provided support to customers and delivery partners through chat, addressing issues related to orders, deliveries, and account management. Ensured efficient problem-solving while maintaining a friendly and professional tone, contributing to customer retention.