Richell R.

Hello! I’m Richell Raagas, a multitalented Virtual Assistant with over 3 years of experience helping businesses maintain quality service and achieve growth. I’m passionate about supporting entrepreneurs and companies by providing reliable assistance and sharing my knowledge for business success. Skills & Expertise Appointment Setting Basic Bookkeeping (QuickBooks: AP, invoicing, matching bank feeds) Customer Service (chat & email support) Data Entry & Accuracy Management Email Management & Campaigns Microsoft Office & Excel Navigation Work Experience Appointment Setter – AIL Bizanz (2 years) Managed calls with potential candidates. Scheduled appointments via webinar meetings with managers to discuss the hiring process. Bookkeeping Support Matched bank feeds and processed payments using Melio and QuickBooks. Created and sent invoices. Prepared monthly AR & AP summary reports. Email Campaign Specialist – TSG (6 months) Managed and sent bulk email campaigns using multiple templates. Organized replies and categorized responses for follow-up actions. Customer Service Representative – Various Accounts Supported customers of Fashion Nova (California-based brand) by tracking orders, handling concerns, and resolving issues. Assisted clients of Greyhound (North America bus line) with booking, rescheduling, and refunds for tickets.