Oscar L.

Your support queue is either building your reputation or quietly burning it. We make sure it's the first one. AssistRing is a managed customer support agency. You don't hire a seat and hope – you get a trained, supervised team with a named point of contact and an SLA in writing. Clients in e-commerce, travel and hospitality, and B2B SaaS come to us with the same four symptoms: - Reply times slipping past the point where customers stop waiting and start disputing - Tickets answered but revenue left on the table: no upsell, no retention save - A market they can't serve because they don't have native speakers in it - A QA process that samples 2% of interactions and finds problems weeks after the customer already left WHAT WE STAFF AND RUN Customer support teams – email, live chat, phone, and social. Zendesk, Gorgias, Freshdesk, Intercom, HelpScout, Shopify. Trained on your product, your tone, and your policies and managed daily. Coverage from part-time overflow to 24/7. Native German-speaking specialists — support, sales calls, translation, and voice work for the DACH market, where accent and register decide whether a call converts or dies. We built and ran a 20-person native German team operating seven days a week. Live call translation – our agents handle calls in 100+ languages, with each side hearing their own. New market coverage stops being a hiring timeline and becomes a switch you flip. AI voice and chat agents – human-quality first-line coverage that absorbs volume spikes and repeat questions, with a clean handoff to a human who already has the context. No cold restart, no "can you repeat that". Real-time QA – we score 100% of interactions as they happen, not a 2% sample reviewed next month. Agents get guidance during the call, not a grade after it. Quality becomes a number you can look at. Back-office and order operations: order management, returns and exchanges, tracking, data entry, and CRM hygiene. HOW WE ACTUALLY WORK Western front-end management, offshore delivery. You deal with a manager in your timezone who speaks your commercial language; the delivery team is cost-efficient and fully managed. You get quality and margin instead of a trade-off between them. We operate to PCI-DSS, HIPAA and GDPR standards. Offices in Hamburg, Karachi, and Stratham, New Hampshire. A recent hospitality client was about to hire three more agents to fix missed calls. We looked at the data first: the misses clustered in one narrow window, and most were the same handful of repeat questions. The fix was the shape of the coverage, not the headcount. That's the conversation we'd rather have with you. START HERE Send us what you're dealing with – volume, channels, languages, tools, hours. You'll get back a straight answer on exactly how we'd staff it and what it costs. No deck, no discovery-call maze. If it's not a fit, we'll say so.