Januar Lloyd C.

Hello, I'm Januar Lloyd Credo, though most friends call me Lloyd. I'm a father of two talented children and a graduate of a 2-year vocational course at AMA Computer Learning Center in Alabang, Muntinlupa City. In my free time, when the weather allows, I enjoy mountain trekking and cycling. These activities not only help me relax but also allow me to connect with people and nature around me. During my college years, I managed to work as a student to finance my studies, an experience that was both exhausting and rewarding. I worked as a service crew at a well-known bakeshop and donut store, where I primarily learned the value of honesty, hard work, and dedication. My career in the call center industry began in 2007 as a technical support representative. I started on the graveyard shift, embracing the challenges of overnight work and adapting to the demands of being a call center agent. It was a critical moment when I realized the realities of the job and the dedication required to survive in this fast-paced environment. After working several night shift call centers, my path shifted in 2014 when I transitioned to a day shift role, maintaining my technical support focus. The primary challenges of daytime employment, notably rush hour and traffic congestion, became obvious. Despite these challenges, my dedication was recognized with a promotion by being a Level 2 support or an Escalation specialist. This promotion brought additional responsibilities, yet I continued to acquire deep satisfaction from my role. Working with these companies provided me invaluable insights, particularly in delivering exceptional customer service. Despite mainly handling technical responsibilities, I found huge satisfaction in positively impacting customers' experiences. Even during challenges, knowing I could bring a smile to a customer's face despite their issues was rewarding. Due to my extensive experience in the call center industry, the skills I've learned through my professional experiences have influenced my work and personal life. For instance, mastering time management in my career has not only boosted my productivity at work but has also allowed me to prioritize better and enjoy quality time with my family and friends. Additionally, my communication skills in a business have improved my ability to express myself effectively in personal relationships, leading to clearer understanding and stronger connections. These skills aren't limited to the workplace only but to every aspect of my life, both professionally and personally.