Thelma Lilian T.

Having dedicated 10 years of my career to creating happy customer experiences and streamlining account management processes in one of the leading international banks in the United Kingdom and Africa, I have developed a specialized mastery of customer service, accounts management, and administration. With a record of managing over 50,000 customer accounts monthly across various channels and directly assisting over 150 customers in real-time daily, I am confident in my capacity to effectively oversee all aspects of your customer relationship management. From phone calls and live chats to email correspondence, forums, and community support, I will leverage each interaction to foster positive customer experiences while streamlining operational processes. I am passionate about collaborating with businesses that prioritize customer satisfaction and take pride in creating happy customer experiences. If you are seeking an experienced and results-driven partner to advance your customer relationship and account management, then send me a message, and let’s have a chat.