Jonel E.

I’m a Virtual Assistant with a strong background in helping businesses grow through organized systems, effective client communication, and impactful online presence management. I bring: 2 years of Virtual Assistance, providing reliable administrative and organizational support 2 years of Website Management, handling updates, content, and optimization 2 years of Social Media Management, creating strategies to boost engagement and reach 4 years of Customer Service & Sales, ensuring client satisfaction while driving business growth Over the past few years, I’ve supported companies in remodeling, publishing, and customer service by combining administrative expertise with marketing know-how to deliver results and streamline operations. 🔹 What I Can Do for You: Virtual Assistance: Inbox management, scheduling, client outreach, follow-ups, and contractor coordination. Website Management: Updating, maintaining, and improving websites for better visibility and user experience. Social Media Management: Content creation, post scheduling, ad campaigns, and audience engagement using Canva, CapCut, and major social platforms. Business Listings: Managing and optimizing profiles on Google My Business and Yelp to increase local visibility and attract more customers. Sales & Lead Generation: Cold calling, pipeline management, and persuasive consultative selling that drives revenue. Financial & Administrative Support: Expense tracking, invoice preparation, and recordkeeping to ensure accuracy and efficiency. Customer Service & Issue Resolution: Skilled in handling escalations, resolving billing issues, and providing high-quality support to clients. 🔹 Why Work With Me: Consistently exceeded sales targets and performance goals in previous roles. Experienced in both B2B and B2C environments. Flexible, reliable, and detail-oriented with a strong commitment to deadlines. Skilled in using tools like GoHighLevel, Google Ads, Canva, and CRM systems. Whether you need help growing your brand online, organizing business operations, or managing customer relationships, I’m here to take the workload off your plate so you can focus on scaling your business. 📌 Let’s work together to bring structure, visibility, and results to your business! Tools & Platforms Proficiency Communication & Scheduling Tools Calendly – Appointment scheduling tool Zoom – Video conferencing Microsoft Teams – Team communication and collaboration RingCentral – VoIP communication Vonage – VoIP phone service Dialpad – Cloud-based business phone system Outlook – Email and calendar tool Google Workspace – Business productivity tools (Gmail, Drive, Docs, etc.) Readymode – Predictive dialer and sales platform CallTools – Call center software with auto-dialing AI & Research Tools ChatGPT – AI assistant for content, writing, and task support Claude AI – AI tool for legal and contract documents DeepSeek – AI research and insight tool Website Builders & Hosting Platforms 10Web.io – AI-powered WordPress website builder Wix Website Builder – Drag-and-drop website creation platform Website Management – Updating, maintaining, and optimizing sites for visibility & performance CRM & Business Management Platforms GoHighLevel – CRM, marketing automation, and client management Salesforce – CRM and sales automation Monday.com – Work operating system for team and project management Trello – Project management and task tracking Houzz Pro – Client management and marketing for home service pros Social Media & Content Creation Tools Canva – Graphic design and content creation CapCut – Video editing software Facebook – Social media marketing platform Instagram – Social media platform for brand awareness TikTok – Short-form video content platform LinkedIn – Professional networking and B2B marketing Nextdoor – Hyperlocal marketing platform Social Media Management – Strategy, content scheduling, engagement, and analytics Ads & Local Listings Management Google My Business – Business listing and local SEO tool Yelp – Customer review and local business marketing Facebook – Ads and local community engagement Nextdoor – Local neighborhood advertising 📜 Certification Mastering Communications as a Leader – LinkedIn Learning Career Essentials in Generative AI – Microsoft & LinkedIn Learning Zendesk Customer Service Professional Certificate – LinkedIn Learning