Ben M.

7¬+ Year of experience as VA, CSR and Fraud investigator Hey there! I´m Jose, From Nicaragua, I´m an undergraduate Marketing and Publicity Student I’m a results-driven professional with 7+ years of experience in customer service, support operations, and fraud investigation across major international companies. I worked 4 years as a CSR in Capital one (USA & CANADA), handling high-volume client interactions, resolving account issues, and ensuring customer satisfaction selected to be part of a pilot CSR program for Canada, where I gained experience in adapting workflows for new markets, in Starbucks I provided customer service support for over a year strengthening my skills in problem-solving, empathy, and communication with diverse customer groups and finally in Remitly I served as a fraud investigator analyzing suspicious transaction, identifying risks, and ensuring compliance with security protocols to protect customers and the company. Core Skills Customer support (phone, chat and email.) Fraud Prevention and Risk Analysis. Dispute Resolution and Escalation Bilingual: English and Spanish Problem-Solving and Process Improvement.