Sravya Sai M.

I help businesses stay organized from initial customer inquiry through follow-up, documentation, and handoff. I have experience managing high-volume requests, gathering information accurately, tracking details, organizing workflows, and communicating clearly with customers and internal teams. I’m comfortable learning new systems quickly and working independently once processes are defined. Data-focused technical professional with a B.S. in Computer Science and several years of experience working with data, SQL, reporting, troubleshooting, and analytical workflows. I am detail-oriented, persistent, and comfortable investigating topics where information is incomplete, fragmented, or difficult to locate. My goal is to deliver research that saves clients time and helps them make better business decisions. Whether the task involves troubleshooting complex technical issues, supporting users, managing cloud infrastructure, or improving operational processes, I focus on clear communication, thorough documentation, and reliable execution. Technical support background with experience troubleshooting user issues, guiding workflows, and supporting multiple platforms. Fast learner, comfortable picking up new systems quickly and working independently once processes are defined. Technical support specialist with experience troubleshooting software issues, guiding users through workflows, and resolving platform-related problems. Background includes supporting users at PowerSchool, handling high-volume requests via phone and chat, and diagnosing issues across different systems. Strong in problem-solving, incident tracking, and documenting clear resolutions. Comfortable working with both technical and non-technical users. Fast learner, able to quickly understand new tools, systems, and configurations and provide reliable ongoing support. Available for ongoing support during US business hours.