Fazal A.

I build Microsoft Dynamics 365 CRM and Power Platform solutions — Copilot Studio agents connected to real business systems, Power Automate that removes manual work, and Dynamics 365 CE implementations that scale from 5 users to 500+. Most Copilot Studio projects stall at the demo stage because the agent can't reach real business data. That gap is what MCP (Model Context Protocol) closes, and it's where I specialize. I've shipped three production MCP servers connecting AI agents to live operations systems. Top Rated Plus · 100% Job Success Score · 15 five-star reviews · 4x Microsoft certified (PL-400, PL-100, PL-900, MB-910) RECENT WORK ▪ Multi-agent AI document review — Copilot Studio, SharePoint and Power Automate for an enterprise medical device manufacturer. Three specialised agents in parallel, structured JSON output, full audit trail. ▪ Dynamics 365 Contact Center — 100+ agents, 99% uptime, including agent routing, queue configuration and licensing analysis. ▪ Enterprise HR knowledge assistant — Copilot Studio grounded on 23 policy documents, 95%+ pass rate across 50 UAT test cases. ▪ Real estate broker platform — Power Pages and Copilot Studio over a Dynamics 365 backend. ▪ Newsletter approval workflow — SharePoint, Power Automate and AI Builder for a Big Four consulting firm. ▪ Healthcare CRM — AI Builder document extraction, patient intake automation, 60% reduction in administrative time. ▪ QuickBooks and Dynamics 365 integration — OAuth 2.0 custom connector, 75% reduction in reconciliation time. ▪ Business Central implementation with ZATCA e-invoicing — AL extensions, bilingual tax invoicing, statutory compliance. CORE EXPERTISE Dynamics 365 CE — Sales, Customer Service, Contact Center, Field Service, Project Operations, C# plugins, business process flows, security architecture Copilot Studio and AI agents — custom agents, multi-agent orchestration, MCP server development, structured output, grounding and refusal handling Power Platform — Power Apps (canvas and model-driven), Power Automate (cloud and desktop), Power Pages, Power BI, AI Builder, Dataverse Microsoft 365 — SharePoint Online architecture, Entra ID, Exchange, Teams governance, Microsoft Graph, Copilot deployment and governance Custom development — C#, .NET, JavaScript, TypeScript, React (PCF controls), Power Fx, REST APIs, OAuth 2.0 Integrations — QuickBooks, Business Central, Salesforce, GoHighLevel, Pipedrive, custom connectors, Azure Functions, Logic Apps ALM — Power Platform Pipelines, Azure DevOps, managed solutions, environment variables and connection references. Zero failed production deployments. MIGRATIONS HubSpot and Salesmate into Dynamics 365, with activity history preserved and a reconciliation report signed off before cutover. INDUSTRIES Healthcare · Legal · Real Estate · Financial Services · Medical Devices · Professional Services · Logistics · Retail REGIONS US · UK · EU · Canada · Australia · UAE · Saudi Arabia WHY CLIENTS WORK WITH ME ▪ Architecture first — I design before I build, and document as I go ▪ Full ALM discipline — nothing is ever changed directly in production ▪ Honest recommendations — I'll tell you when not to build something ▪ Handover is part of the build — documentation, runbook and a live knowledge transfer session ▪ Post-launch commitment — I don't disappear at go-live Whether you need a full Dynamics 365 CRM implementation, a Copilot Studio agent connected to your business systems, Power Platform automation, or a SharePoint intranet — I can architect it, build it and support it long term. Message me with the process that's eating your team's time and I'll tell you honestly whether it's worth automating.