Jhoanna V.

SKILLS Issue and Complaint Resolution Efficient and Detail-Oriented Customer Retention Strategies Customer Service and Assistance Establishing and Maintaining Customer Relationships Social Media management and handled emails using a software Email Documentation Inquiry Requests Objective Seeking a position that leverages strong customer service skills, bringing experience as a customer service advocate known for providing timely support and ensuring prompt resolution of tasks and queries. Thrive in fast-paced, virtual environments by adhering to established procedures and practices to consistently exceed customer expectations. Skilled in creating an organized and efficient work environment, resolving issues, and fostering relationships to drive customer loyalty and growth. SKILLS Issue and Complaint Resolution Efficient and Detail-Oriented Customer Retention Strategies Customer Service and Assistance