Averil F.

I help businesses stay organized, responsive, and efficient by managing customer communication, operational workflows, CRM systems, and administrative tasks. I'm Averil, an operations and customer support virtual assistant with 5+ years of experience supporting property management companies, service-based businesses, and customer-focused teams. I help teams reduce their workload by handling the daily tasks that keep operations moving from customer inquiries and follow-ups to CRM updates, documentation, and process coordination. My approach is simple: stay organized, communicate clearly, follow through consistently, and make sure nothing falls through the cracks. ━━━━━━━━━━━━━━━━━━━━━━ ⭐ CUSTOMER SUPPORT & OPERATIONS SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ I support businesses with their day-to-day customer communication and operational workflows, including: • Managing customer inquiries through email, chat, phone, SMS, and messaging platforms • Responding to customer questions and resolving issues professionally • Managing support tickets and conversations using CRM/helpdesk systems • Updating customer records and maintaining accurate information • Handling follow-ups, reminders, and customer communication workflows • Escalating urgent issues and ensuring requests are properly tracked I understand that fast response times, accurate information, and professional communication directly impact customer satisfaction and retention. ━━━━━━━━━━━━━━━━━━━━━━ 🏢 PROPERTY MANAGEMENT OPERATIONS ━━━━━━━━━━━━━━━━━━━━━━ Alongside my customer support experience, I specialize in supporting rental property operations for landlords and property management teams. My experience includes: • Tenant and resident communication • Leasing support and application follow-ups • Maintenance coordination and vendor communication • Work order tracking and status updates • Property records and document management • Move-in coordination and resident onboarding • Guest communication and short-term rental support I have experience working with property management platforms, including Buildium, AppFolio, PropertyMe, Zillow Manager and other rental management systems. ━━━━━━━━━━━━━━━━━━━━━━ 🗂️ ADMINISTRATIVE & EXECUTIVE SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ I help businesses create structure behind the scenes through: • Inbox and calendar management • CRM organization and data management • Reporting and documentation • SOP creation and process improvement • File organization and workflow management • Team coordination and follow-ups ━━━━━━━━━━━━━━━━━━━━━━ 🛠️ TOOLS & PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━ Customer Support & CRM: Intercom · Zendesk · HubSpot · CRM Platforms Property Management: Buildium · AppFolio · PropertyMe · DoorLoop · Rent Manager Operations: Google Workspace · Airtable · Notion · ClickUp · Asana · Slack · Trello Communication: Email · Phone Support · SMS · Chat Support ━━━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━ ✔ 5+ years of experience supporting customers, teams, and property operations ✔ Strong written and verbal communication skills ✔ Detail-oriented with excellent follow-up habits ✔ Comfortable managing multiple priorities independently ✔ Experienced with CRM systems and operational workflows ✔ Reliable remote support that helps teams stay organized and responsive Whether you need help managing customer conversations, improving daily workflows, or supporting property operations, I can provide the reliable operational support your business needs. 📩 Send me an invite, and let's discuss how I can support your team. Your Ops/CS VA, Averil 🕓 Available for long-term, short-term, and fixed contracts