Jan N.

Shopify Specialist | Product Listing, Customer Support & Ads

E-commerce & Shopify Specialist | Product Listing, Order Tracking, Customer Support & Creative Ads If there’s one thing I’ve learned working with Shopify brands, it’s this: a store can look great, but without smooth operations and reliable customer support, conversions drop fast. That’s where I come in. I help Shopify businesses run cleaner, faster, and more profitably by taking care of the things most store owners don’t have time for product listings, order tracking, customer support, and creative updates that make your brand feel trustworthy and professional. Here’s what I do best: ✔ Shopify Management – setting up pages, improving layouts, fixing small issues, and making stores feel easy to shop. ✔ Product Listing & Optimization – clear titles, clean descriptions, proper pricing, and SEO-friendly formatting. ✔ Order Tracking & Fulfillment – checking shipment status, flagging delays, processing refunds/replacements, and keeping everything organized behind the scenes. ✔ Customer Support (Shopify + Hostinger) – handling inbox tickets, responding to messages using DeepL + ChatGPT for accuracy, and keeping customers updated with return forms and tracking links. ✔ Creative Ad Editing – improving product images, before/after comparisons, testimonials, and clean branded visuals for ads. ✔ Social Engagement – replying to IG/FB messages, comments, and keeping communication warm, polite, and on-brand. What makes clients stick with me is simple: I care about the whole customer journey. Not just the product page. Not just the ticket. Not just the order. Everything in between. I’m organized, detail-oriented, and I don’t disappear. Whether it’s tracking an order that’s been stuck for 2 weeks, updating a product page for better conversion, or helping a customer who’s frustrated, I handle things calmly and get them done right. If you’re looking for someone who can step in, take ownership, and help your Shopify brand run smoother while saving you time and lifting stress off your plate I’d love to be that person for you. Let’s build something solid together.