Osamah A.

Microsoft 365 Support Engineer | Exchange, Outlook, Domain & Migration

A motivated and skilled IT engineer with a strong foundation in computer science and artificial intelligence. Extensive experience in providing back- office IT support, specializing in Microsoft 365, Azure Active Directory, Intune, and Microsoft Defender. Demonstrated ability to troubleshoot complex issues, optimize system performance, and enhance security measures. Proficient in managing cloud-based services and implementing AI-driven solutions to improve accessibility. Experienced in developing predictive models and machine learning projects, showcasing a solid understanding of data science and analytics. Committed to continuous learning and contributing to innovative technology solutions.