Zina B.

With over 2 years of experience in Customer Support, Sales, and E-commerce Operations, I help businesses deliver outstanding customer experiences while ensuring smooth day-to-day operations. I have hands-on experience managing high-value orders exceeding $100,000, supporting customers throughout their journey, and working with leading e-commerce and customer service platforms. My expertise includes order processing, order fulfillment, customer support, invoicing, sales, and CRM management. I am experienced with Shopify, Bigblue, Zendesk, Zoho Books, Zoho Mail, CRM systems, and Google Workspace, allowing me to seamlessly support both customers and internal operations. I take pride in delivering fast, accurate, and customer-focused solutions while maintaining excellent attention to detail and strong communication. What I Offer • Customer Support Excellence – Managing customer inquiries, resolving issues, processing refunds and replacements, and providing timely follow-ups through Zendesk and email. • E-commerce Operations – Processing orders in Shopify, coordinating fulfillment through Bigblue, tracking shipments, and ensuring accurate inventory and order management. • Sales & CRM Management – Managing leads, maintaining customer relationships, following up with prospects, updating CRM records, and supporting the sales process from initial contact to closing. • Invoicing & Administrative Support – Creating invoices, tracking payments, and maintaining accurate financial records using Zoho Books, while handling professional business communications through Zoho Mail. Core Skills : - Customer Support - Sales - Shopify - Zendesk - Bigblue - Zoho Books - Zoho Mail - CRM Management - Google Workspace - Order Processing - Order Fulfillment - Order Tracking - Inventory Management - Invoicing - Billing - Lead Management - Customer Relationship Management - Email Support - Professional Communication - Problem Solving - Attention to Detail - Time Management I am committed to providing reliable, professional support that helps businesses improve customer satisfaction, streamline operations, and drive long-term growth.