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Monalisa P.
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Monalisa P.

Customer Service Pro | Order Entry | Data Entry | Appointment Setter

I’ve been working in BPO industry for a decade now, currently working with international clients and providing them with great customer service. I handle order general inquiries, account and order management. I also have experience in collections and quality evaluation for chat and email support. - Knows CRM, Amazon Connect, Salesforce, Fusion, Citrix, Slack, Google Sheets, Pivot, Excel and Microsoft word.

🇵🇭Santo Tomas, Philippines$7/hr100% JSS5.00 (1)Since Aug 2024
GlobeUpwork

Earnings and projects

MRR
$1.5k

Last 6 months ÷ 6

World#33,178 / 412k
🇵🇭Country#4,977 / 56.3k
Revenue, last 30 days
$1.3k

Last 6 months: $8.7k

World#33,849 / 412k
🇵🇭Country#6,021 / 56.3k
Total earnings
$20k

Billed in all: $21k

World#140,268 / 412k
🇵🇭Country#23,254 / 56.3k
Per project
$10k

$8.7k in the last 6 months

World#15,848 / 412k
🇵🇭Country#3,670 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2

Across 3 contracts

33% fixed67% hourly
World#328,890 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$21.3k+$1.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20k$21k$22kOct 9Oct 24Nov 8

Skill rankings: Top 9% in Quality Control

Ranked by MRR among everyone on Upwork with the skill.

  1. #8Collections Framework60 freelancers · 🇵🇭 #4Top 13%
  2. #90Order Entry618 freelancers · 🇵🇭 #66Top 15%
  3. #112Quality Control1,307 freelancers · 🇵🇭 #35Top 9%
  4. #639Phone Communication6,538 freelancers · 🇵🇭 #241Top 10%
  5. #3,809Customer Service37,168 freelancers · 🇵🇭 #1,865Top 10%