Aimee A.

Hello and thank you for visiting my profile! I have nearly five years of experience in Customer Service, with the last two as an Email Support Specialist. I’m passionate about helping customers feel heard and valued, providing fast and effective support via email and live chat. I’m great at resolving issues smoothly, turning unhappy customers into satisfied ones, and keeping things organized using ticketing and communication tools. If you're looking for a friendly and reliable customer support professional, I’d love to be part of your team! Key Skills: - Expertise in Google Workspace: Gmail, Google Calendar, Google Drive, Google Sheets - Administrative Support - Strong Organizational and Technical Skills - Excellent Communication Skills - Meticulous Attention to Details - Strong Work Ethics Tools I Use: - Zendesk - CRM tools - Ship Hero - Text Blaze - Slack - Zoom - Microsoft Office - Chat GPT - Grammarly