Caroline P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Executive assistant and project manager for founders who are tired of being the only one who knows where everything is. Top Rated, 100% Job Success, and every review is 5 stars. I run the follow-ups, deadlines and systems (ClickUp, SOPs, Google Workspace) so the work keeps moving without you. "Proactive about spotting gaps, asking the right questions, and escalating issues early." That is my current client, who just expanded my role into operations. Before this, I spent six years as a criminal investigator. It is the same job with different stakes. Find out how the work actually happens, not how people assume it happens. Write it down. Make every handoff clear. Check it before it ships. Right now I lead editorial operations for a media brand for women founders. I run day to day workflow execution for the publishing and social media coordinators across articles, social media, a newsletter and a weekly podcast. I build the SOPs, the team resource database and the training videos that keep it running without the founder. It ships every week. Most operations fail the same way. The process lives in one person’s head, nothing is written down, and when that person is unavailable the work stops. Most tools fail the same way too. The ClickUp or Notion workspace was set up once, nobody agreed on how to use it, and the real work moved back to messages and spreadsheets. Mine do not work like that. Every recurring process is documented so someone else can run it. Every task has an owner, a status and a deadline. Every deliverable passes a quality check before it reaches you. And the system is built around how your team really works, because I listen before I build anything. EXECUTIVE SUPPORT Inbox and calendar management, meeting prep and follow-ups, so nothing waits on you Priorities tracked in one place, with a short status update you never have to ask for Research, documents and briefs ready before you need them Vendors, contractors and team members followed up until the work is done PROJECT AND OPERATIONS MANAGEMENT Projects run from kickoff to delivery: owners, timelines, milestones and follow-through Recurring operations owned end to end: intake, tracking, approvals and deadlines Team coordination: clear ownership, clean handoffs, blockers escalated early Quality control through checklists before anything ships Weekly status reporting written for the people who have to decide SYSTEMS AND SOPs ClickUp and Notion setup and cleanup: structure, statuses, templates, simple automations CRM and pipeline hygiene, document control, records management SOPs, training videos and a central team resource hub, so anyone can step in within hours No-code automations with Zapier and native tool automations CONTENT OPERATIONS Editorial calendar, production, approvals, scheduling and publishing Newsletters and email campaigns set up and checked: links, layout, test sends Podcast publishing and repurposing across channels WordPress publishing and Canva assets from brand templates ALSO: RESEARCH AND COMPLIANCE Market and competitive research with every source verified Background and company verification from public sources Document review, policy and procedure drafting in plain language Confidential and personal data handled with legal-grade discretion Where I am different: I am native in Portuguese and fluent in English, with an investigator’s habit of checking everything twice. If your operation touches Brazil or Latin America, I work with local sources and tools directly, without translation guesswork. Background: law degree and three years in practice, drafting and reviewing contracts and doing legal research. Google Cybersecurity certificate. Selected by the U.S. Department of State for a fully funded academic year in the United States, where I also managed projects in Airtable, Notion and Trello for a video production company. How I work: setup and documentation projects are fixed scope, fixed price. Before we start you will know the deliverable, the deadline, and what is not included. Ongoing work is hourly, with a weekly update you never have to ask for. Tell me where your operation depends on one person, and I will tell you what it takes to fix it. Executive Support | Operations Management | Project Coordination | SOPs | Process Documentation | Content Operations | Market Research | Due Diligence | Brazil | LATAM | ClickUp | Notion | Zapier | Google Workspace | Airtable | WordPress | Canva | Loom