Ma Kristina S.

Core Responsibilities Cold Calling / Outbound Calling Contact leads via phone, email, or messaging platforms. Introduce the company’s products or services. Lead Qualification Ask screening questions to determine interest and suitability. Identify decision-makers and assess potential clients’ needs. Appointment Scheduling Set appointments for sales representatives, consultants, or service providers. Coordinate availability between clients and internal teams. CRM Management Enter and update lead information in Customer Relationship Management (CRM) software. Track interactions, outcomes, and follow-up actions. Follow-Up Communication Send reminder emails, texts, or calls before scheduled appointments. Re-engage leads who were initially uninterested or unavailable. Collaboration with Sales Team Provide detailed notes and context for each lead. Work closely with sales or service teams to ensure smooth handoff. Reporting and Feedback Maintain records of daily calls and appointment outcomes. Served as a Healthcare Scheduler from September 2024 to date managing high-volume patient appointments while ensuring accuracy, compliance, and excellent patient experience.