Remko v.

Professional Summary Experienced Remote Tech Support Specialist with 20+ years helping individuals and small businesses resolve hardware, software, and network issues. Skilled at remote troubleshooting via TeamViewer, Zoom, and other tools. Known for patience, empathy, and clear communication, able to guide users calmly through stressful technology failures. Expert in interpreting technical documentation and translating complex systems into simple, actionable guidance. Professional Experience Freelance / Independent - Remote Tech Support Specialist Ongoing - Present Delivered remote support for computers, networks, software, and devices worldwide. Used TeamViewer, Zoom, and remote desktop tools to troubleshoot and resolve issues quickly. Applied deep understanding of software behavior and system functionality, anticipating issues even when systems malfunction. Explained technical solutions clearly to users of all skill levels. Assisted with system setup, optimization, and maintenance for individuals and small businesses. Built a professional business model from years of informal tech support for friends and family. Qualified for Appen LLM (Large Language Model) project work involving AI training and evaluation. Key Skills Remote troubleshooting: TeamViewer, Zoom, AnyDesk Hardware & software support: PCs, laptops, OS, networking Documentation & problem-solving: Reading manuals, explaining complex systems simply Soft skills: Patience, empathy, clear communication, user-focused support Languages: Dutch (native), English (fluent), German (basic) Education & Training Continuous self-directed learning in computer systems, software, and networking Practical experience supporting diverse users and environments 1998 Interaction Design (Bachelor of Engineering) 1993 Technical Diploma in Mechanical Engineering Fields of Interest AI training and model feedback (data labelling, quality control, prompt evaluation) Data entry and data verification (accuracy-focused digital workflows) Objective Provide efficient, reliable, and empathetic remote tech support to clients worldwide. Open to freelance, contract, or permanent remote opportunities where technical expertise and user-cantered service are valued.