Mark Angelo B.

Have a problem you need someone to own from start to finish? What are you dealing with? IT problems rarely wait for the right person to come along. I like being that person. When a user can’t access an account, connect to VPN, open an application, or get a device working, my goal is simple: understand the problem, fix what I can, and keep the user moving. I bring 6+ years of IT & technical support experience, currently supporting around 1,000 end users in an MSP environment. What I can bring to your team: Service Desk & IT Support — ServiceNow, Jira, incident/request handling, SLA-driven queues Microsoft Environment — Microsoft 365, Entra ID, MFA, account/access management Technical Troubleshooting — Windows, macOS, VPN, network, hardware, software, POS, VoIP Remote Support — structured troubleshooting, clear communication, documentation, and escalation User Support — patient, professional assistance without making technical problems harder to understand I’m eager to learn your environment, understand how your team works, take on bigger technical challenges, and become someone you can rely on—not just someone assigned to the queue. What’s the one problem you need off your plate right now? Let’s see if I’m the person who can take it from there.