Humaira M.

Thank you for visiting my profile. Are you in need of a seasoned Customer Service Representative with a strong background in inbound and outbound call handling, email support, and live chat support? I bring over 5 years of experience as a Customer Service Representative and Virtual Assistant, specializing in delivering top-notch service and satisfaction. I offer comprehensive 24/7 customer support tailored to your online business needs, with expertise in E-commerce platforms like Shopify. Whether it's managing emails, handling live chat, or providing administrative support, I'm here to ensure your customers receive the best possible service. Key Skills and Tools: --Inbound and Outbound Calls --Email Support --Live Chat Support --Admin Support --Order Management and Tracking --Communication with Suppliers --Chargeback Disputes --Multilingual Support: Proficient in Dutch, Danish, French, Italian, and German using DEEPL and ChatGPT. --Experienced with Tools: Shopify, Amazon, eBay, Freshdesk, Zendesk, Helpscout, Tawk.to, --Gorgias, Airbnb, HostAway, Booking.com, Slack, and more. What I Offer: --24/7 Email and Live Chat Support --Inbound and Outbound Call Handling --Order Management and Tracking --Refund and Cancellation Processing --Guest Communication for Rental Properties I am committed to excellence, providing outstanding service and ensuring complete satisfaction. Let's discuss how I can contribute to the success of your business. Feel free to reach out if you have any questions or need additional information.