Savier V.

I'm an IT Support and Cybersecurity professional with hands-on experience in technical support, customer service, networking, and troubleshooting. I have 3 years of customer service and call center experience, providing professional support, resolving customer inquiries, and delivering excellent service in fast-paced environments. I also have experience supporting CCTV installations, designing Cisco-based network infrastructure, resolving technical issues, and assisting users with hardware, software, and network-related problems. Technical Skills • Windows & Linux Fundamentals • IT Troubleshooting • TCP/IP, DNS, DHCP & Networking Basics • Cisco Packet Tracer • Python • Git & GitHub • Microsoft 365 • Cybersecurity Fundamentals • TryHackMe Labs I'm currently pursuing a degree in Information Security Technology at ITLA while continuously improving my skills through hands-on labs and professional training. I am committed to delivering reliable technical support, outstanding customer service, clear communication, and efficient problem-solving for every client.