Mariafe W.

I take over the back-office of travel agencies and group tour businesses so owners can spend their time selling, not building itineraries and chasing payments. Top Rated travel operations specialist with 2,300+ hours on Upwork and a 100% Job Success score. I’ve built 100+ itineraries and proposals in Travefy and TravelJoy and supported 20+ group departures of 30+ travelers each, from registration through post-trip follow-up. What I handle for you Itineraries & Proposals Branded itinerary and proposal builds in Travefy and TravelJoy (FIT and group) Flight, hotel, tour, and transfer research Quote revisions, client-ready formatting, and fast turnaround Group Travel Operations Traveler registration and document collection Rooming lists and roommate coordination Payment schedules, reminders, and balance tracking Pre-departure communication and post-trip follow-up Bookings & Supplier Coordination Reservation support and supplier/vendor follow-ups GDS familiarity: Amadeus, Sabre, Galileo, Axus Platform experience: WeTravel, VAX, Viator, Expedia TAAP Client Communication & Admin Inquiry management and follow-ups CRM updates (HubSpot, Salesforce) and inbox management SOPs and process documentation so your operations run smoothly even when you’re away How I work I follow your existing processes, then flag gaps and suggest fixes I catch details before they become client problems: missing passport info, unpaid balances, rooming conflicts Clear updates so you always know what’s done and what’s next I’m trusted with sensitive traveler and payment information Based in the Philippines (UTC+8), with availability overlapping [your hours, e.g. US Eastern 8am-12pm] Best fit for Travel agency owners, independent advisors, tour operators, and group trip organizers who want a dependable operations partner on an ongoing basis. To get started, send me: the platforms you use, your typical monthly trip volume, and the task taking the most time. I’ll tell you how I’d handle it.