Jhona May L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Looks like you've found the right spot! Let's work together! *wink* Ready to elevate your customer experience and reclaim your time? 👉 Tired of losing customers to poor support? 👉 Are administrative tasks and data entry eating up your day? 👉 Need an expert to handle refunds, disputes, and customer satisfaction? 👉 Does social media management take away from growing your business? With 8 years of proven experience, I am here to help you scale seamlessly so you can focus on the big picture. 👏👏 Here is what my clients and managers say about my work: ⭐⭐⭐⭐⭐ "She's the best! I can always count on her!" ⭐⭐⭐⭐⭐ "Jhona is one of the best I have seen. Thank you for being an inspiration for me to be better at work." ⭐⭐⭐⭐⭐ "Thank you, Jhona, for being hard-working, and for bringing positivity and energy to our team. I would hire you again!" Now that you know what others are saying, here is how I can HELP YOU: 💎 CUSTOMER SUPPORT & E-COMMERCE • Customer Support Expert: 8+ years delivering top-tier support via Chat, Email, and Phone. • Refund & Dispute Specialist: Expertly handle chargebacks, payment disputes, and refund requests to protect your revenue while maintaining customer trust. • E-Commerce & Shopify Management: Adept at handling daily operations, order fulfillment, and product listings. • Customer Experience (CX) Management: Monitor social media messages, comments, and reviews to maintain a flawless brand reputation. • Feedback & Complaint Resolution: Gather feedback and monitor complaints across all platforms, proactively reaching out via email or phone to resolve issues and sharing vital insights with your Product and Marketing teams. • Sales & Leads Outreach: Proactive communication to nurture leads and drive growth. 💎 ADMINISTRATIVE SUPPORT • Inbox & Calendar Management: Organize schedules and manage inboxes so no email or opportunity gets missed. • Task Automation: Take care of repetitive admin tasks, scheduling, and follow-ups. • Data Entry & Reporting: Ensure meticulous data entry for reliable reports and smart business decisions. • Workflow Optimization: Streamline daily operations to make your business run smoothly and efficiently. 💎 SOCIAL MEDIA MANAGEMENT • Content & Strategy: Create, schedule, and publish engaging content that aligns with your goals while adapting to current trends. • Community Engagement: Interact with your followers, build a strong online community, and run campaigns/contests to boost engagement. • Analytics & Reporting: Track key metrics, analyze data to identify areas for improvement, and create reports to showcase ROI. • Platform Management: Set up, optimize, and manage profiles for maximum searchability and brand consistency. Let me take the heavy lifting off your plate! Send me a message, and let's discuss how we can work together to grow your business. 😉 𝗛𝗜𝗥𝗘 𝗠𝗘 and Let me 𝙃𝙀𝙇𝙋 𝙔𝙊𝙐! *wink*