Jan Ivan F.

Running an online store is demanding enough without having to manage every customer inquiry, delayed shipment, return request, or unresolved order issue yourself. That's where I come in. I help e-commerce businesses manage their day-to-day customer support and post-purchase operations, from answering customer inquiries to coordinating order issues, returns, refunds, and delivery concerns. My focus is straightforward: keep your customers informed, your support queue organized, and your daily operations moving without requiring constant supervision. Here's what I can take off your plate: Ecommerce Customer Support - Email and live chat customer support - Customer inquiries, complaints, and escalations - Returns, refunds, exchanges, and cancellations - Order tracking, shipping delays, and delivery disputes - Follow-ups with customers, suppliers, and logistics teams - Clear, professional customer communication Virtual Assistance & Administrative Support - Email and inbox management - Order status updates and documentation - Data entry, spreadsheet updates, and record management - Customer information and support ticket organization - Daily operational coordination and follow-ups - Maintaining consistent workflows and support procedures More than just answering tickets. Good customer service isn't simply about sending a quick response. It's about understanding the problem, knowing when to take action, and keeping customers informed until their concerns are resolved. I work with established processes, communicate clearly when something needs attention, and help business owners stay on top of customer-facing operations without being involved in every small decision. With a 100% Upwork Job Success Score and thousands of hours worked on the platform, I bring hands-on experience and a consistent approach to supporting clients. Whether you need ongoing customer support, help managing your e-commerce operations, or a dependable virtual assistant to handle recurring administrative tasks, I can help you keep the work organized and your customers taken care of. Looking for someone who can take ownership of your support queue and keep things moving? Let's talk.