Jomie T.

Hi! I'm a Customer Support VA specializing in Shopify e-commerce and dropshipping stores. I help US and UK brands manage high-volume email and live chat inquiries using Shopify, Gorgias, and Reamaze, ensuring fast, accurate, and professional customer support. I’m also familiar with Freshdesk and Commslayer. Are you running a Shopify store and feeling overwhelmed with customer emails? Let my tools and skills help you. What services I offer: • Email and Live Chat Customer Support for e-commerce stores • Order tracking, refunds, and returns management (Shopify) • Subscription support using Recharge Subscriptions • Handling high-volume tickets for dropshipping stores • Customer inquiry management across email, chat, and social media • Dispute resolution and customer satisfaction improvement • Inbox management and ticket organization (Gorgias, Reamaze, Freshdesk, Commslayer) What tools I use: • Shopify (order management, refunds, fulfillment tracking, subscription management) • Gorgias • Reamaze • Commslayer • Freshdesk • Recharge Subscriptions • Google Workspace (Docs, Sheets, Drive, Gmail) • Slack, Zoom, Google Meet, Loom, WhatsApp I have hands-on experience supporting e-commerce and dropshipping stores by managing daily customer inquiries, resolving order and delivery issues, and maintaining clear, professional communication. I consistently handle high volumes of support tickets while ensuring accurate responses, fast resolution times, and positive customer experiences. I understand how fast-paced e-commerce can be, and I make sure every customer receives clear, helpful support so you can focus on growing your business. Let’s work together to keep your customer support running smoothly as your store grows. YOU Grow, I Support! Jomie