Drew G.

Bringing strategy and data analysis together to tell richer and more insightful stories that improve the overall customer experience for brands across all digital platforms. Merging qualitative and quantitative data from all corners of the customer experience and applying design thinking to keep customer's needs front and center to continually learn and improve. This includes behavioral data, voice of customer analytics as well as web, social and media data. Technical Skills: -Data visualization: Using tools like Tableau, Power BI, and Qlik to create graphs, charts, and interactive dashboards -Programming languages: Being proficient in languages like Python, R, and SQL for data manipulation, statistical analysis, and machine learning -Data management: Collecting, organizing, and storing data in a secure, cost-effective, and efficient way -Data cleaning: Removing and fixing incorrect data in a dataset, such as duplicate, corrupted, or incorrectly formatted data Soft Skills: -Storytelling skills: Presenting data insights to stakeholders, storytelling, and addressing queries and feedback -Analytical and critical thinking: Framing questions, gathering data, and making connections in data -Collaboration: Working well with people across the business, including colleagues in finance, marketing, and operations teams