Luis Manuel M.

Hi! 👋 I'm a healthcare and customer service specialist who loves helping people. With experience in medical insurance eligibility and benefits, appointment scheduling at SimonMed, and patient support, I made sure everyone got the help they needed, always maintained and adhere to HIPAA compliance. 💉🩺 In addition to healthcare, I also have experience working with e-commerce and online stores. Having worked with Fanatics, I’m familiar with managing customer inquiries, order tracking, and resolving issues in a fast-paced online retail environment. Whether it's healthcare or e-commerce, I’m ready to provide top-notch service. 🛍️ I’ve also worked as a Trust and safety content moderator, ensuring online communities remain safe, respectful, and user-friendly. I review and manage user-generated content, handle reports, and enforce community guidelines to maintain a positive environment. ⚖️ On top of that, I have strong admin support experience, including managing calendars, handling emails, coordinating tasks, and assisting with day-to-day operations. I’m organized, detail-oriented, and always ready to support a smooth workflow. 📅🖥️ I’m here to make your healthcare experience easier, whether it’s answering questions, explaining insurance details, or fixing any issues. I believe in being friendly, clear, and quick to solve problems while making sure every patient or customer feels cared for. 😊 If you need someone who understands healthcare, e-commerce, content moderation, or admin support, and is ready to help with a smile, I’m your person! Let’s make things simpler together! 💪