Alishba H.

I warmly welcome you to my profile. I’m Alishba Haider and an experienced E-commerce Backend Manager, Dispute Resolution Specialist, Customer Success Manager, Supply Chain Manager and a Managing director with 3 years of experience helping multi-national million dollar e-commerce businesses deliver outstanding customer service and backend operations while effectively managing chargebacks and payment disputes. I have worked my best in proving my way and managing backends and operational tasks for Dropshipping Shopify stores and other E-commerce businesses. I have a strong technical background and I never hesitate to push my boundaries. Top Skills: - E-commerce management - Suppliers Orders Management - GMC Operations on Shopify Store - CRO for Shopify store - Dispute Handling (Paypal, Cardinity, Klarna other RDR) - Customer support Management (Email) - Inventory management - Order fulfillment - Product listing optimization - Refund and Returns KPI - Advanced Google Sheets - Workflows - Automations for backend optimization - Monitoring team and KPIs - Monthly Backend Reports - Managing Profit and ROI sheets - Advance Shopify Skills - CRM Tools : Re:amaze, Zendesk, Gorgias, Freshdesk, Tidio - Customer Negotiation - All sorts of operational tasks - Employee Management - Payroll Handling - Experience in : Webwork, Hubstaff, Zapier, Claude automations, Trello, Jira, ClickUp, Google Sheets Apps Scripts, Custom Shopify Apps, Excel, Trackbee, Supply Management platforms (CJ, Service Points), PayPal Resolution Center and much more! Experiences: - Backend Management for Fashion Dropshipping Company - Implemented successful SOPs for new E-commerce businesses - Managed and optimized Shopify stores for enhanced customer experience and sales growth - Order Fulfillment and Supplier Communication - Provided exceptional customer support, resolving technical and non-technical issues - Implemented effective product listing, inventory management, and order fulfillment strategies - Customer Support Team Management - Disputes and Chargebacks Incharge - Team Payroll Handling - Team Efficiency Monitoring - Weekly meetings with team and communicating problems with solutions to CEO and Co-Founders. - Worked as a Company Office Manager for Customer Service and Supply Chain team. - Hired new people/trained new employees Need a reliable backend manager/dispute incharge/operations manager/support manager or ALL IN ONE? I’ve got you. I've personally trained team with me ready to serve your customers if you need a team. Why Work With Me? I provide year-round, consistent support. Yep, all 365 days. Your customers will always feel heard, valued, and taken care of. I treat your brand like it’s my own, focusing on long-term trust and top-tier service. I’m flexible with hours, a team player, and always ready to align with your current workflow and goals. My Fun Facts : - Meetings Obsessed ( Yes I'll arrange lots of meetings with you/your team and managers team). I believe a great bond and communication is very important. - Extrovert! Will always be ready for quick huddles. - Focused and doesn't like to see imperfections. - Extremely Honest. I will treat your customers as my own. There's so much more honestly. Let’s chat and explore how I can bring value to your business. Just one invite away.